Insuramax: Your Safety Net in the Elevator Industry
A Message from our Sponsor:
This episode is brought to you by Insuramax. Our team specializes in providing tailored insurance program solutions for elevator contractors, having over 20+ years of experience with new-to-operations or some of the Top 10 companies, and understands the unique risks associated with installation, maintenance, and repair. We will work closely with you to design comprehensive coverage plans that protect against liabilities, property damage, and operation disruptions while working to provide the most competitive pricing.
For more info, visit insuramax.com or call Alan Jones at 502-648-7496.
Intro:
This episode of Elevator Tools and Tech is brought to you by Insuramax, a trusted provider of insurance solutions for elevator contractors. Today, I’m talking with Alan Jones, Vice President of commercial lines for Insuramax, with over 20 years of industry experience. Alan understands the unique risks of the elevator industry and has helped create a comprehensive insurance plan to protect your business. You can learn more at insuramax.com or give Alan a call.
Summary:
Alan Jones, Vice President of Commercial Lines at Insuramax, discussed his 25-year experience in insuring elevator contractors. He highlighted the importance of proactive claims handling, which has led to a 16% loss ratio since 2020, resulting in significant rate decreases for clients. Jones emphasized the need for comprehensive insurance coverage, including labor law and residential exclusions, and the benefits of quarterly claims meetings and contract reviews. He also noted the success of his program in reducing renewal costs and supporting new startups, offering competitive rates and personalized service.
Transcript:
Matt Allred (01:38)
Alan, welcome to the show.
Alan Jones (01:42)
Hey, thanks, Matt. Thanks for the opportunity.
Matt Allred (01:44)
Yes, sir. I’m excited to be able to talk again. You and I have had some interesting conversations and I’m always intrigued because as I talk to a lot of elevator contractors, they tell me that insurance, obviously it’s important, right? This is a high risk industry, but it’s also one of the top line items on their P &L. And so they got to keep an eye on it. And I know you’ve got a lot of experience in that field. So just digging into that a little bit more is going to be a lot of fun. Been looking forward to it.
So I just want to start off, how long have you been writing insurance for elevator contractors?
Alan Jones (02:21)
So I started about 25 years ago, wrote a nice size elevator contractor here in Louisville, Kentucky. I love working with contractors. I love elevator contractors. It’s a tough business. It’s a niche business. Every city needs them. And you’re right, insurance is going through the roof on them and we’ve been successful in starting a program that’s been pretty good and not only gives them the best coverage, but saves them plenty of money as well.
Matt Allred (02:47)
That’s awesome. How did you kind of get started? You said you wrote your first one 25 years ago. What led to that and what led to you moving into this space and not leaving that one as a one-off?
Alan Jones (03:00)
So, you know, I’ve been in the business about since 1988, started an insurance business. We started our own agency in 91, Niece Lukens at the time. We were purchased in 2011. And when I wrote this first one, the elevator business, I noticed that there wasn’t a lot of markets out there. The price was going through the roof, not because of what they did, but the overall loss experience with the industry because
Matt Allred (03:07)
Mm-hmm.
Alan Jones (03:24)
when you get in New York and Florida and California, maybe even Louisiana and Illinois, there’s a lot of losses, a lot of claims. I fell out of the elevator at one level, I tripped and fell. I love the myth about the elevator fell to the bottom, which that is not gonna happen. But anyway, so after writing this first one, I’m like, you know what, I need to explore this some more. And I started calling on other ones and we were very successful.
Matt Allred (03:35)
Gotcha.
Alan Jones (03:53)
It was a great program out there. There was two programs at the time. We use the one a lot. And then as we kept going, we kept adding, adding, adding them. But I noticed that the increases on the renewals kept going up and up, not because of the insurance company, but just because of losses, you know, and it’s kind of like a pooling effect. So it was a program. And in 2020, we wrote a large one.
Matt Allred (03:59)
Mm-hmm.
Alan Jones (04:23)
And it was time to get creative. So we went out to the market, found a carrier that was very interested and we put a big program together for them. And then we started adding more to it. Our decreases, some, we have multi-year policies. Some are three years, some are two years, some are one year based on the size.
Ones that have came up for renewal, they’ve all seen a decrease, which is unheard of in this industry. our loss ratio overall for the program is about 16%.
Matt Allred (04:47)
that’s huge. That’s huge.
That’s yeah, no, that’s great. For some of our listeners, you know, what are some of the, and part of reason this question’s coming up, is I talked to a guy a week or two ago, and he was telling me that someone he knew of had purchased their insurance from a local,
commercial insurance agent, but apparently they didn’t understand or maybe they didn’t tell him that the condos were excluded, which in his case was half of his business. He was doing apartments and condos. It just so happens that the condos were considered residential and the apartments were considered commercial. So it was totally excluded. And I’m just curious from your vantage point, what are some of the risks? Maybe it’s exclusions
but what are some of the risks that contractors may not be aware of?
Alan Jones (05:41)
Well, that’s a big one because a lot of, well, there’s not a lot of carriers that want to write them anyway, elevators, but you got to be careful because the two big ones, like you said, residential is excluded, which could apply to condos. We just wrote one in Florida where we rewrote it, same situation. So you have zero coverage. So if you’re working on those condos and it’s excluded, it’s excluded. So you’re paying for nothing. The other one in New York, you got the labor law.
Matt Allred (05:46)
Mm-hmm.
Alan Jones (06:09)
Most people don’t want to add that to their policy. We do. We also like residential. It’s not an issue. So those are the two big ones you better be aware of of
Matt Allred (06:13)
Hmm.
If they don’t add that labor law, then there’s more risk that they’re not covering, right?
Alan Jones (06:26)
If the employee gets hurt and the employee in New York would sue the building owner, the building owner is going to be listed as additional insured under your general liability policy. So then it’s going to come back to your general liability, the contractor’s general liability policy. Well, if that’s excluded you have no coverage. So now you’re on the hook for it.
Matt Allred (06:44)
All right, so they Think they’re
Think they’re covered, but because they didn’t add in that employee policy, it’s really kind of a, I wouldn’t call it a backdoor, right? But if you don’t know it, then you’re at risk for sure.
Alan Jones (06:53)
the labor law.
Matt, I mean, that’s the job of the broker. You know, mean, his proposals just should show everything and everything.
Matt Allred (07:04)
You would think so, right? you
You hope. Yeah. Well, and I guess.
Alan Jones (07:09)
We would,
Would, but you know.
Matt Allred (07:12)
Well, it sounds like not everybody’s brokers either know or maybe they’re just not being upfront about what the risks are.
Alan Jones (07:20)
And they might not know. The people are right in this business. You got to know what endorsements you need and the coverage that you need because each state’s different. And elevator contractors, again, that’s a tough insurance product to get insured.
Matt Allred (07:36)
Yeah, for sure, for sure. What are some examples, maybe a story when a customer contractor was unaware of some risks and you’ve seen him maybe under insured.
Alan Jones (07:50)
You know, we really haven’t, we’ve came across policies that didn’t have the coverage they needed. Underinsured, you know, that’s a tough question. You’re going to carry the limits your customers want you to do. Most of the time, our customers carry a five or $10 million excess. And then each current sum in other GL is either one or 2 million. How much insurance do they need? It’s based on what their customers’ needs are. And you know,
Matt Allred (08:03)
Mm-hmm.
Alan Jones (08:19)
I’ve seen all kinds of lawsuits over my 30 something years. I’ve never seen one where they try to go after the company for more than what they had. But 99% of our customers have general liability and excess and our program does both. So we do general liability, we do excess. We’re also going to do the work comp, the auto, the bonds, the property and the Marine. We’re a one stop shop. We do it all. Plus the certificates.
Matt Allred (08:36)
Okay. Okay.
Very nice.
Alan Jones (08:47)
We review your contracts, but the most important part about our program is the claims handling. And that is key. And that’s why our program has been so
Matt Allred (08:58)
You mentioned that you were selling a big policy, it was time to get creative, and that’s when you came up with a new program. And I know that in previous conversations, that’s tied to claims handling. Let’s talk a little bit more about what was it that you realized that, we need to think differently about this. Let’s create a new program this time. What was kind of driving that?
Alan Jones (09:21)
So the driving point is you have to be proactive on these claims with these elevator contractors. Some are legit, some are bogus, but you got to get out there as soon as it happens. And the biggest thing is you have to make your customer aware, whether it’s a small one or a large one, let us know ASAP. So we have a TPA that does nothing but handle claims for this program. They’re the best of the best. They also handle the crane. There’s a crane program in New York, they handle those claims as well, which that, that program is doing great.
Matt Allred (09:42)
Okay.
Okay.
Alan Jones (09:50)
But our guys, as soon as there’s a loss, they’re out there at the scene that day. They’re getting witnesses, statements, they’re getting affidavits. They’re getting all the information they need to get a good handle on that claim. So instead of just turning the claim and the broker turns it to the insurance company, and sometimes, most of time the insurance company sits on it, and it puts a little reserve. So a reserve is, we think this might only be $10,000.
Based on what we know, but they really don’t know too much because they’re not out there. So, ⁓ right, exactly. So they do a $10,000 reserve. We’ve seen this a lot with our customers that we picked up. Well, two years from now, that 10,000 reserve is now half a million or a million, which is driving their renewal through the roof. Well.
Matt Allred (10:23)
They haven’t done their homework yet, it sounds like.
So I think what you’re
What you’re telling me though is there’s a claim out there that’s two years old. In other words, somebody got hurt two years ago and we haven’t resolved it. We haven’t settled. We’re still sitting on it, kind of reactively wondering if somebody’s gonna, years later say, now my dog died and now you owe me or whatever, right? They’re gonna continue to kind of build that. Interesting. So how does your…
Alan Jones (11:06)
Well, they’ll
They’ll get the letter from the lawyer, six months later. But the key to ours is again, if you’re not out there right when it happens, well, it’s hard to find witnesses. It’s hard to find what exactly happened. They’re going to probably come after everybody that touched that elevator. So not just us, but anybody else that worked or did anything on that elevator. But with our program, our guys are really, really good across the country. So
Matt Allred (11:15)
Mm.
Alan Jones (11:34)
They have a great idea. If it’s something that needs to be settled, we settle right then. And that’s why our program’s like at a 16% loss ratio since 2020. And I think you’re going to see most of the other programs out there or insurance companies writing it. You know, their loss ratio is either 90, 100, 110%, which it all comes back to you on your renewal pricing.
Matt Allred (11:53)
Wow.
For sure, for sure. I mean, they’re saying their loss ratio is that high, well then it’s gonna cost you a lot more to renew. So I’m hearing. Okay. So let’s talk through that a little bit more, just the claims. What’s at risk if somebody falls, maybe they get pinched, maybe they get, you know, somebody gets, it’s a legitimate injury, right? But if I don’t talk to them or do anything about it for a year or two.
Alan Jones (12:06)
Absolutely.
Matt Allred (12:27)
What could happen?
Alan Jones (12:29)
So a claim that could easily be $10,000 or $5,000, if you ignore them or ignore the claim, first thing you want to do is prevent any type of paternity getting involved. So if you can be proactive and get with that customer, that person that’s injured, and just show them some TLC, you know, show them that you care, whether it’s your fault or not.
You know, we’ve seen a lot of times that it really minimized the losses. They feel good that you’re taking care of them. They trust us and they’re willing to settle and usually for small amounts. If you ignore them, what happens is, you know, now you got other people in their head. They’re getting letters from the attorneys. They’re telling them, Hey, we can get you six figure summary. And now their eyes are opened up and going, let’s call them. They call them and
And at the end of the day, something could have been sort of pretty simple, ends up being six figures and maybe seven figures. So seven figures would probably be a death or a severe, severe injury. And not saying that couldn’t happen if we had one of them under our program, but our guys are really, really good, ignoring the claim is the worst thing you can do. And, I have a huge trucking company that is so great on
being proactive on claims. They’re amazing. And I can tell you that their losses have been fantastic in the auto industry. It’s really tough right now, but theirs been good. We’re very proactive. We make the person’s injured. You know, we want to know that we care. How can we help you? And that goes a long way instead of ignoring it and ignoring it is just going to make it bigger, bigger, bigger. Because at the end of the day, the attorney that’s representing them, he’s looking at it for
Matt Allred (14:06)
For sure. For sure. For sure.
Alan Jones (14:12)
Hey I am going to get 30, 40 % of this, so let’s go do it.
Matt Allred (14:18)
It’s fascinating to look at it from that perspective. I mean, I’ve heard of lawsuits that probably didn’t need to happen, right? It’s like you ignore somebody long enough and you make them mad enough. Well, then now ends up being, a multimillion dollar lawsuit over something that, you know, if you’d just paid attention to the person and dealt with it. And to your point, I think getting out there, finding out what were the facts, right? Who were the witnesses? What really happened?
Because we, you know, if somebody’s really hurt, we really want them to be made whole, right? We don’t want to rip anybody off, but at the same time, we don’t want to ignore them, make them mad, and then, you know, risk blowing something up that didn’t need to be blown up. And it sounds like you recognize that and really work to make sure that you’re on top of it. So, you know, again, what happened, who saw it, you know, let’s take responsibility rather than allow something beyond.
Alan Jones (14:50)
Absolutely.
Matt Allred (15:13)
beyond that to happen.
Alan Jones (15:14)
Absolutely. And at the end of the day, I work for my customer. I don’t work for the insurance company. I don’t work for anybody but that elevator contractor. And whatever they need or what they need from me I’m here for them 24-7.
Matt Allred (15:22)
Right.
Yeah, yeah,
Yeah. So you mentioned that the renewals actually decrease. Tell me a little bit more about that process. How does that work? ⁓
Alan Jones (15:36)
all based on, it’s based on a lot of things, you know, there,
So this program is based on revenue, makes it very simple to audit. You know, a lot of them are based on payroll and there’s two or three payroll classes. Ours is strictly revenue. The other thing is we give you a growth factor. So let’s say that you say your revenue is 10 million. We do a two year policy. So that would be 20 million. And then we might give you an extra five or 10 million on top of that. So when you grow and these guys are growing and we want you to grow.
Matt Allred (15:43)
Okay.
Alan Jones (16:05)
So that you’re not hit with a big bill at the end of the year, at the end of the two years, because we put a growth factor in this. So on the rate though, it’s all based on, how did you perform? And we do it on an individual basis. Not that the other ones don’t, but if our program, if you’re at 10%, our program was at 90%, why should you get penalized? Again, ours is at around 16%. So because the program’s doing so good,
Matt Allred (16:27)
Yeah, makes sense.
Alan Jones (16:33)
We pass that savings back on our customers in a rate decrease. And it’s working like a charm right now. It’s been very successful.
Matt Allred (16:40)
Well, I think it’s, from my understanding, it’s sending the right message, which is, hey, if you do a good job managing your claims, well, then you’re gonna benefit. And I had experienced 20 years ago when I got out of grad school as an HR guy at the time, working at a bottling plant, and the safety guy whose office was right next to mine, well, he basically brought a million dollars to the bottom line because…
of the way he was managing, you know, he been there a couple of years, right? But all of a sudden, the region that he was managing, they were like, oh my gosh, right? We just blew plant out of the water because of Duane, the safety guy, and he was getting all these accolades, and that was kind of my first exposure to, what did you do, Duane? But it was, he was handling, you if there was a work comp injury, right? He was very proactive with helping that person get back to work instead of just allowing the…
Alan Jones (17:10)
What?
Sure.
Matt Allred (17:38)
to go on and on and on and the work comp insurance. So is it similar, I guess, in that regard that if you actively manage your stuff, you’re going to see lower risk?
Alan Jones (17:50)
Absolutely. I mean, so we do quarterly claims meetings. we also get the client involved and they love getting involved. We want to know, tell us about your safety program. Our program too, we also have, which is part of the program, contracts that you have that we might be able to minimize your losses. So we will review a group of attorneys and we’ll review your contracts. You don’t have to change it. They’ll just give you…
advice and say, hey if you changed this word a little bit or that word a little bit. Then if a claim does come about, this will protect you more. All that’s free of charge. Nobody else offers that. Again, we want to know about their safety program. If we come up with some ideas and say, hey, have you all ever tried this? Again, the customer doesn’t have to do it. We don’t tell you how to run your business. You tell us what you need from us. So there’s just more than just writing a piece of a policy with paper on it and send it to you.
We’re very hands-on and we’re very involved and they love it. They absolutely love it because they want to be involved. They want to know what’s going on. We walk them through the renewal process. They love the claims meetings every quarter. They love that we’re reviewing their contracts and when we change two or three wordings and two of our big contractors and one of our little ones and it’s been very beneficial to them. So all that is just key to keep their business going as well as to minimize the losses for them.
To keep giving them the savings they get every year or every two years based on how many years of policy written.
Matt Allred (19:16)
Sure, I’m
I’m sure they love having the expertise, the advice, because that’s gotta be one area where a lot could go wrong, you’re spending a lot of money on it, you wanna make sure it’s gonna work right, and just having a team of experts that can weigh in and say, you might wanna consider this or this, or like you said, looking at your safety program, right? Maybe you need to do something a little bit different just to make sure you’re doing the right thing.
Alan Jones (19:44)
Absolutely.
Matt Allred (19:45)
So I wanted to see if you mentioned some of the high risk states and it sounds like claims are kind of what drives those, I guess the premiums and the risk. And do you still see declining renewal rates in those states?
Alan Jones (20:01)
So we have them in New York, we have them in Florida, we have them in California. Insurance rates are high, but yes, we’re getting 5-10 % rate decreases there. Again, we can give them as much excess as they want, 20-25 million or more. So yeah, we are doing rate decreases there and it’s been great. And the other thing that I think helps too, we bring the underwriter to the client. So they’re going to meet their underwriter
Matt Allred (20:29)
Okay.
Alan Jones (20:29)
at least
one time during that year. And you know, when the underwriters are talking with the customers and you get a personal relationship going, then they know even if they have that bad claim, they’ll look at it like, hey, they got all the programs in place. Just this was a fluke. It was a one time thing. And it’s all about relationships in this business. Again, like I said, I’ve had contracts call me three in the morning, answer, get them what they want. Saturdays, I get them what they want.
Matt Allred (20:45)
Sure. Right.
Alan Jones (20:56)
And you know, because at the end of the day, they’re buying a product they want to be protected, but they also want to be able to get the service from that product they’re buying. And you know, we got a great group of service team here. They’ll contact me. I stay very involved in my clients from as soon as I write them to the renewal or during the year, go out there and visit them, take them to dinner. I’m very hands on. So as well as I’m hands on with this program. So it’s been very successful. And you know what? We’re looking to add as many that
out there that wants to save money and have the best coverage out there, we’re here for you.
Matt Allred (21:29)
That’s cool. That’s cool. So one of the things I hear from people is, you know, maybe they’re, you know, a 20 year, 30 year mechanic wants to start his own. I’ve heard this more than once, right? That, man, insurance is expensive. You got to have X thousand dollars ready just to start with the insurance piece. What advice would you give to a new contractor, you know, maybe just starting out and wanting to start from scratch when looking for insurance? And, you know, how do they even begin to think about that?
Alan Jones (22:00)
First all, I tell them to call me. We write a lot of new startups and have, and those new startups are now are five, $10 million companies, but we have companies for them. We have two that they love it. So when they do start up like that, first thing we say, hey, we need a resume. We know you never owned an elevator contractor company, but show us your resume.
Matt Allred (22:02)
Sure
Okay.
Alan Jones (22:26)
They’re going to have all the experience they need. That’s all the insurance companies want to know is, hey, these guys have done it. They’ve been there so they know what they’re doing. And we can put them together program. It’s reasonable. It’s not outrageous. We can finance it, do finance agreements to them. We can take care of them. We just did one in Florida a month ago and they were shocked because they were getting prices of, and it was just a startup, $40-$50,000 We got it all done for $14,000.
Matt Allred (22:41)
Interesting.
Mm-hmm.
Wow.
Alan Jones (22:56)
We love startups. We, you know, and I know this, shouldn’t sound crazy, but we don’t care if you’re a $12,000 premium or a $2 million premium. We’re going to treat you the same because one day you’re going to be that $2 million premium. So, you know, you’re going to get the same thing as everybody else do.
We treat everybody the same and we love startups. we do you know, it’s, amazing. You mentioned that there’s a lot of startup elevator companies that just go through the roof after two to three years. You know, if you think about all the buildings out there, all across the United States, I mean, there’s elevators everywhere. I mean, even here in Louisville, Kentucky, we don’t have high rises, but we have a ton of elevators and it’s neat seeing my clients that service Some of the elevators here when I go on a building and I see their sticker.
Matt Allred (23:16)
Very cool. Yeah.
for sure.
Alan Jones (23:45)
on it is pretty cool.
Matt Allred (23:46)
Yeah, yeah.
And that’s one thing I love about this industry is, you mentioned startups, is there’s a lot of entrepreneurial people, but a lot of entrepreneurial opportunities, right? A lot of entrepreneurship that, once you kind of learn the basics, you can really, I want to say, write your own ticket. There’s so many innovative ways. Yeah, you could be a contractor, but you can also invent a new product or some new software, or there’s a lot of ways to work in the industry. And so I love that.
I just love that aspect of it. And I want to ask you though, you mentioned just the industry, right? Has changed over the years. What are some of the trends you’re seeing kind of now and maybe even into the future with insurance and coverage and that kind of risk?
Alan Jones (24:32)
Well, I’d say the excess market is shrinking a little bit. You have lot of less players that want to write elevator contractors, especially in New York and California and Louisiana and Florida. The other states, not so much, but you’re still limited. But your excess market, as well as your auto market, auto right now as a whole for most insurance companies are 105, 110 % or more loss ratio.
Matt Allred (24:40)
Mm-hmm.
Alan Jones (24:59)
because of these nuclear verdicts, which are these big lawsuits. So the excess size is shrinking. The good thing for us, we can still get you as much limits as you need. I think that the industry is going to have to do a better job of getting their hands around how they handle the claims, because we have to limit these big verdicts. I think insurance companies have to pay more attention to them.
Be more proactive and be out there. And again, you have to have the manpower, you have to have the people. No offense to insurance companies, I mean, insurance companies are great, but I think the more proactive you are, the better you’re gonna see your loss ratios on your bottom line going forward. Now the elevator industry, they’re coming out with all these great new electronics, computers, gadgets and stuff that…
really helps the insurance companies. You know got the videos on them but you got this is how it’s running. Hey sends a ding to the elevator contractor. I think there’s something wrong with the elevator. It can shut it down which prevents losses. We need you out there. So technology is getting a lot better for that industry which is going to help the insurance industry as well and hopefully they’re pricing.
Matt Allred (26:16)
For sure.
Yeah. I mean, what I’m hearing you say is, hey, we’ve got to be proactive, not only on the claims. That sounds like a kind of a make or break, right? If you’re not paying attention, you’re going to get played. You know, it’s really going to cost you because you don’t know what you got. And then, you know you’re going to let it kind of mushroom and grow into something you didn’t want versus really getting out there, getting aggressive, like you say. And it’s going to take some…
some investment upfront, like I say, with the people and the training and the time, but it’s gonna pay off in huge dividends, is what it sounds like, and not just for the insurance, but for the contractor and even for the riding public, right? If they feel like they’re being taken care of, well then, hey, they’re being taken care of, right? Then there’s nothing more to do. It doesn’t need to wait for two years for somebody to get upset. So yeah, that’s great insight.
Alan Jones (27:08)
What amazes me real quick is, and I’ve said this for years, the tough industries like the elevator contractors do more on safety and prevention than your mom and pop carpenter or your mom and pop electrician. No offense to those guys, but everybody will write them forever. You got a hundred insurance companies, want to write them. To me, if I’m an insurance company,
just like the one that we got that’s writing these now, I want to be the industry that pays the most attention and puts the time and the money involved to help prevent as many losses as they can because they know they appreciate it. They appreciate their program. They know that they can’t afford those 15 to 25 % rate increases. So to me, and there’s been some players that got in this market, they got some claims, they got scared and they bolted.
I would be, if I was an insurance company, I’d want the tougher risk because you’re going to have the better safety programs. You’re going to have the better hands-on and they’ll listen to you and do what you need to do versus, you know, ABC contractor that goes out in shops every year and they move for $500.
Matt Allred (28:19)
Yeah,
I mean, kind what I’m hearing you say is that if you’re an insurance provider, it’s not a get-rich-quick industry. You really need to move in and be part of it and get to know it and spend your time. And yes, you can serve this niche and it’ll work great for you, but don’t expect to just come in and ride it and not pay attention to what you’re doing.
Alan Jones (28:44)
Absolutely. You’re exactly right. So, yes.
Matt Allred (28:47)
Yeah,
Very cool, very cool. So as we wrap up, I just got one more question for you, and that is if I were a contractor, you know, looking to learn more about your program or maybe I’m considering, you know, starting a new company, where would I start?
Alan Jones (29:05)
Just give me a call. It’ll be my cell phone so you can call me day or night and I’ll walk you through the whole process. Most of my customers that I didn’t know we’re really personal friends now. I really get heavily involved in my customers.
Yeah, I can get you going from A to Z or if you’re an existing elevator contractor and you’re seeing those rate increases like I talked about Give us a call. You know, we’re saving people six figures on a lot of these sometimes seven figures. We’re very creative The program works. We have plenty of references to give you the one thing I know about the elevator contractors. They all know each other, which is awesome so, you know, I’d be glad to let you call any of my clients and ask them anything you want but
We’d love to talk to any and every one of them because this program works. It gives you great coverage, great pricing, and it allows you to expand your business because if your insurance is going down, then you got more money to do other things. Buy autos, buy more equipment, whatever you need to grow your business. So we’re here for you.
Matt Allred (30:07)
Sure. Well, it sounds
like, Yeah, it sounds like it can do it without, you know, take away a lot of that worry. You know, do I have the right insurance? Are these, you know, are there exclusions I don’t know about? I mean, any of that that’s taken away sounds like a win for everybody. So, Alan, thank you for being on with me today. I appreciate it very much.
Alan Jones (30:29)
Hey, thanks for the opportunity because it’s a great industry. I love the elevator industry and I hope to talk to many more that are having these pains in the insurance industry. You know, I’m kind of like your doctor. Let me handle your insurance and you do what’s great. That’s do maintenance and new elevators and mods and the whole work. So, but we’re here for you. We hope that we love to talk to you and work with you. So thanks for the opportunity, Matt. We really appreciate it. You’re doing a great job in industry. We need more people like you. So thanks, Matt.
Matt Allred (30:59)
Thank you, appreciate it, Alan.