Archive for August 2025

What if the only thing standing between you and a great career was showing up with the right attitude? In this episode, I talk with Ryan Jones, an elevator pro whose journey started with a little encouragement from his then-girlfriend’s dad and grew into a full-blown career in the trade. Ryan’s story is a reminder…

Rick Milefchik, leader of Access Elevator Supply and Quality Elevator Products, discusses the importance of creating positive customer experiences. He emphasizes the need for responsive, transparent, and personalized service. Milefchik highlights the impact of Extreme Ownership culture, where employees take full responsibility for their actions. He also addresses the challenges of short product life cycles…

Ken Hickey, with 37 years in the elevator industry, discusses his journey from automotive to elevators, influenced by a mentor who taught him hands-on skills. He transitioned from union to non-union work for broader opportunities, including management, engineering, and sales. Hickey highlights a significant project with LG Otis, designing and installing MRL elevators in New…

Brad Hoersten discusses Elevator Zip and its new AI-powered tool, Bolt, designed to streamline the sales process in the elevator industry. Elevator Zip helps mechanics capture and propose repair sales leads more efficiently, reducing the time it takes from weeks to minutes. Bolt allows mechanics to create estimates, convert them to proposals, and secure customer…