Posts by Averi Harris

In this conversation, I sat down with Lisa Diaz as she shared her unique journey from Wall Street to the elevator industry. We discussed the need to find and maintain your best customers, and addressed how AI and technology are changing the trade. Lisa also emphasized the importance of human capital and skilled labor for…

In this episode, I interviewed Rick Sayah, the senior vice president of VDA, a New York elevator consulting company. We discussed the process of making an elevator design functional for high-rise buildings, how building standards can vary internationally, and some interesting observations on how human behavior affects transportation. I also asked Rick to share his…

In this episode, I sat down with Matthew Montesano from DTM Elevator Consulting. A family-owned business with a rich history dating back to 1982. We discussed the unique challenges and opportunities of New York’s elevator consulting market and the importance of being physically present to provide client support. We also addressed the evolution of elevator…

In this episode, I interviewed Jeff Pugh about his journey from an apprentice in the elevator industry to becoming a Vice President. We dove into his mindset transition from a worker to a leader, including many difficult lessons learned along the way. Jeff discusses some of the tough decisions necessary for preserving a positive work…

In this conversation, Ryan Schuett and I discuss his role as the business manager of the International Union of Elevator Constructors, Local 31 in Houston, Texas. Ryan addresses the significance of mentorship, the challenges of recruiting, and the importance of perseverance. We also discuss his own journey as a first-generation elevator constructor, and he offers…

This episode brings together advice and lessons from four consultants in the elevator trade that were previously interviewed on the podcast, each with their own unique path and perspective. Featuring Mike Balsamo from VDA, Joe McAnulty who serves as chair of the Elevator and Escalator Safety Foundation (EESF), Matt Jackson with Blackstone Elevator Consulting, and…

TW: suicide, depression, substance abuse In this episode, I sit down with Stephen Hook, a former elevator mechanic with 36 years in the trade, to talk about his journey through the industry and his long struggle with addiction and depression. Stephen shares how his father’s pride in the union first drew him into the profession…

In this conversation, I spoke with Erin Fabian with MODPROS Elevator, about her journey from property management to working in the elevator industry. We discussed the complexities of elevator systems, the importance of elevator-related education for property managers, and the challenges involved in maintaining trust with elevator contractors. Erin emphasized the need for a service…

A Message from our Sponsor:  This episode of Elevator Tools and Tech is brought to you by LiftComm, a product of TEC Solutions, and providers of high-end elevator emergency communication systems. For more information, please visit https://www.liftcomm.com/ or email Joe at jbarone@tecsolutionsinc.com. Intro: In this episode, I met with Joe Barone, Senior Client Manager at…

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