Rick Milefchik, leader of Access Elevator Supply and Quality Elevator Products, discusses the importance of creating positive customer experiences. He emphasizes the need for responsive, transparent, and personalized service. Milefchik highlights the impact of Extreme Ownership culture, where employees take full responsibility for their actions. He also addresses the challenges of short product life cycles…

Ken Hickey, with 37 years in the elevator industry, discusses his journey from automotive to elevators, influenced by a mentor who taught him hands-on skills. He transitioned from union to non-union work for broader opportunities, including management, engineering, and sales. Hickey highlights a significant project with LG Otis, designing and installing MRL elevators in New…

Brad Hoersten discusses Elevator Zip and its new AI-powered tool, Bolt, designed to streamline the sales process in the elevator industry. Elevator Zip helps mechanics capture and propose repair sales leads more efficiently, reducing the time it takes from weeks to minutes. Bolt allows mechanics to create estimates, convert them to proposals, and secure customer…

Today’s guest, Anthony Marchese, grew up on the shop floor of his family’s elevator controls business — literally riding his tricycle between controller panels. From those early days to designing New York City’s first inclined elevator, Anthony’s journey is a blend of legacy, innovation, and vision for the future. Anthony is currently Vice President Technical…

In today’s episode, I sit down with Andrew Glauser, a veteran elevator mechanic, adjuster, NEIEP instructor, QEI, and Foreman who’s been keeping people moving safely for over two decades. From working on the new Buffalo Bills stadium to training the next generation of technicians, Andrew brings a wealth of knowledge and passion to our conversation.…

In a world of rapidly changing technology, some professions remain timeless – and today, we’re diving into the fascinating world of elevator mechanics with a true industry veteran. Meet Jim Lembesis, a professional who’s spent 46 years mastering vertical transportation, from working alongside sports legends at the United Center to installing elevators in Chicago’s iconic…

Today our guest is Shannon Drezek, an elevator constructor and NEAP instructor from Oxford, Wisconsin. We discussed her 19-year career in the vertical transportation industry. She highlighted the rarity of women in the trade, noting only about 300 out of 33,000 elevator constructors in the U.S. and Canada are female. Shannon emphasized the importance of…

In this episode, I interviewed Tom Esch, a renowned expert in workplace dynamics and conflict resolution. Tom brings over two decades of experience in helping leaders understand the nuanced ‘people stuff’ that can make or break a business. We dove into how leadership skills, emotional intelligence, and conscious communication can transform workplace culture, prevent costly…

In this episode, I interviewed Tom Esch, a renowned expert in workplace dynamics and conflict resolution. Tom brings over two decades of experience in helping leaders understand the nuanced ‘people stuff’ that can make or break a business. We dove into how leadership skills, emotional intelligence, and conscious communication can transform workplace culture, prevent costly…

In this episode, I interviewed Will Fleischer, a 25 year veteran of the elevator industry. Will first got into elevators by answering a newspaper ad and has never looked back. He has worked in and around Texas throughout his career, in a variety of roles and companies and currently owns and runs his elevator inspection…