Posts by Averi Harris

In this conversation, Don Gelestino shares key points of the presentation that he gave last year at the International Elevator and Escalator Symposium. Don is on the road again this fall. He recently spoke at the NAAC Expo 2025, Interlift 2025 and he will be presenting again at the IEES in Buenos Aires in December.…

In this episode, I sat down with Jonathan Latham, Don Gelestino, Carrie LeFeber, Norm Nelson, Lynndi Tennyson, and Stuart Smith for live interviews at the NAEC Expo 2025. We talked about their experience with the conference, the messages they want to share with the elevator community, the biggest challenges facing the industry today, and lessons…

In this episode, I sit down with Jordan Ryan, an elevator mechanic, who shares his journey in the elevator industry, discussing his experiences from his first day on the job to current projects. He highlights the challenges faced during installations, the importance of safety, and the evolving technology in the field. Jordan also emphasizes the significance…

In this episode, I sat down with elevator industry experts Angelo Mottola, Bali Harmath, and Anthony Marchese to discuss the transformative impact of AI and IoT on elevators. We explore how intelligent elevators can enhance urban mobility, improve user experiences, and provide predictive maintenance to reduce downtime. The conversation also delves into energy efficiency, cybersecurity…

Rick Milefchik, leader of Access Elevator Supply and Quality Elevator Products, discusses the importance of creating positive customer experiences. He emphasizes the need for responsive, transparent, and personalized service. Milefchik highlights the impact of Extreme Ownership culture, where employees take full responsibility for their actions. He also addresses the challenges of short product life cycles…

Brad Hoersten discusses Elevator Zip and its new AI-powered tool, Bolt, designed to streamline the sales process in the elevator industry. Elevator Zip helps mechanics capture and propose repair sales leads more efficiently, reducing the time it takes from weeks to minutes. Bolt allows mechanics to create estimates, convert them to proposals, and secure customer…