In this conversation, I spoke with Erin Fabian with MODPROS Elevator, about her journey from property management to working in the elevator industry. We discussed the complexities of elevator systems, the importance of elevator-related education for property managers, and the challenges involved in maintaining trust with elevator contractors. Erin emphasized the need for a service…

In this episode, I met with Joe Barone, Senior Client Manager at LiftComm. We discussed their EAV Elevator Phone, an audio and text communication solution in compliance with ASME 17.1 codes that allows speaking or hearing-impaired people to communicate in case of emergency. We discussed the progression of elevator emergency communications, the rigorous testing processes…

In this conversation, I sat down with Anya Codack to discuss her unique journey from aspiring artist through software development and consulting to taking over her family’s elevator supplier business, Delco Elevator Products. Anya shares the challenges and lessons she learned in entrepreneurship, the importance of customer experience and the value of building a strong…

In this episode, I visited an elevator industry supplier called PTL Equipment in Toccoa, Georgia. I met with Jonathan Wright, the owner of the company, who started in drafting, worked his way up, and later bought the company. I also met with the national sales manager, Jonathan Latham, a veteran of the elevator industry for…

In this interview, I sit down with Gerry Adams as he shares his multifaceted career journey from mechanical engineering and chemical sales into the elevator industry. Gerry delves into his experiences managing business operations and sales in the elevator sector, highlighting the challenges of transitioning mid-career, the importance of hands-on learning, and the need for…

In this episode, I interviewed the President and CEO of Express Elevators & Lifts, Puneet Mehta, to discuss the importance of customizing freight elevators, and the innovative solutions like zero-pit and modular hoistways that they offer. Express Elevators’ expertise in pre-sales consultancy and project management ensures that each elevator is tailored to fit specific operational…

In this conversation, I sat down with Amy DiPaolo, the president of the National Association of Elevator Contractors, to discuss her personal experiences with the NAEC, the benefits of membership, and their initiatives aimed at education, safety, and empowerment. Amy encourages elevator professionals to get involved with the association to experience greater personal and professional…

I interviewed the co-founder of Nationwide Lifts, Andy Darnley, to talk about what sets residential work apart, how diversification has fueled Nationwide Lifts’ growth, and opportunities for elevator technicians to step into entrepreneurship through launching a franchise with Nationwide Lifts. Nationwide Lifts is a leader in residential elevators and one of the first companies in…

In this episode, we talk with Paul Neal about how she found her path in the elevator industry, the challenges she faced early on, and how ADHD became her superpower. What may have seemed like a weakness became a real strength in helping customers solve problems, building relationships and thriving in a complex environment. Chapters:…

In this episode, I sit down with Sarah Trujillo to talk about how she entered the elevator industry and some of the challenges she faced. As Sarah dug in and asked questions, she became instrumental in transforming the company’s workflow through systems and innovation. Little did she know that it would lead to even bigger…